2 xQNAP NAS not visible in network

Question

I cannot get into my Qnap's and they don't show up in my network. I can't also not ping to their IP adresses.

Please help.

Answer 1

Hi Bert, welcome in community

the request is not strictly related to Windows systems, however check here

https://www.qnap.com/en/how-to/faq/article/what-to-do-if-nas-is-not-listed-in-the-network-neighborhood

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

then is better to start from here for request support directly to QNAP Support

https://service.qnap.com/en-us/home?

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

let me know

Elvis

nb. be sure that the both NAS are connected correctly to the network, check if you can access to them with a laptop connected directly with one of them