{ "sessionId": "0aeee0c9831440ab93cfe38f7e419ba7", "errors": [ { "errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Servi

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{ "sessionId": "0aeee0c9831440ab93cfe38f7e419ba7", "errors": [ { "errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Servi

Hopewell Mashele 0

Hi guys Im getting this error, and I cant seem to get the correct support from microsoft to resolve this issue

{
  "sessionId": "0aeee0c9831440ab93cfe38f7e419ba7",
  "errors": [
    {
      "errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: e28c47fa-510a-463b-833d-aa3d0b341c00 Correlation ID: e11a5e3f-b0c8-47f6-8b01-7361827e2013 Timestamp: 2026-01-16 14:11:17Z",
      "clientId": "c44b4083-3bb0-49c1-b47d-974e53cbdf3c",
      "scopes": [
        "2086cb78-e8e8-4df3-9f9d-a03079825584/.default"
      ]
    }
  ]
}

Rukmini 24,360 Reputation points Microsoft External Staff Moderator

2026-01-16T14:40:35.91+00:00
Hello Hopewell Mashele,

Based on your description, it appears that you have created a Microsoft personal account, not an Azure work or school account. This is why you’re encountering errors when trying to access the Azure Portal.

Issue: When users try to login to Azure portal using their personal Microsoft Account (Outlook, Hotmail..) they are getting AADSTS160021 or AADSTS16000 or AADSTS50020 errors.

Reason: When signing in to the Azure portal with a personal Microsoft account, you are automatically connected to the Microsoft Services tenant (Tenant ID: f8cdef31-a31e-4b4a-93e4-5f571e91255a).

You can verify this by navigating to Microsoft Entra ID > Overview, where you’ll see this Tenant ID.

This default tenant does not have a directory associated with it, which you can confirm by going to the Settings blade. As a result, you cannot perform administrative actions such as:

Creating users or groups

Registering enterprise applications

Managing resources

In short, it’s a system tenant with restricted capabilities, and administrative access is not granted by default.

Solution: To fully utilize the Azure portal, you need to create your own tenant instead of relying on the Microsoft Services tenant.

Follow these steps:

Open an in-private/incognito browser window (to avoid automatic sign-in via SSO).

Navigate to https://azure.microsoft.com/en-us/free/ to sign up for a free Azure account.

During the setup, you’ll be prompted to create a new directory (tenant). Once completed, you will become the Global Administrator of this new tenant, giving you full access to manage Azure resources.

Can you please provide your Email address using which you are trying to login and also TenantID/Domain over the private messages so that we can assist you further!
Rukmini 24,360 Reputation points Microsoft External Staff Moderator

2026-01-19T09:23:46.4333333+00:00

Hello Hopewell Mashele, Following up to see if the above provided information was helpful. If you have any further queries do let us know.

Your answer

Rukmini 24,360 Reputation points Microsoft External Staff Moderator

2026-01-16T14:40:35.91+00:00

Hello Hopewell Mashele,

Based on your description, it appears that you have created a Microsoft personal account, not an Azure work or school account. This is why you’re encountering errors when trying to access the Azure Portal.

Issue: When users try to login to Azure portal using their personal Microsoft Account (Outlook, Hotmail..) they are getting AADSTS160021 or AADSTS16000 or AADSTS50020 errors.

Reason: When signing in to the Azure portal with a personal Microsoft account, you are automatically connected to the Microsoft Services tenant (Tenant ID: f8cdef31-a31e-4b4a-93e4-5f571e91255a).

You can verify this by navigating to Microsoft Entra ID > Overview, where you’ll see this Tenant ID.

This default tenant does not have a directory associated with it, which you can confirm by going to the Settings blade. As a result, you cannot perform administrative actions such as:

Creating users or groups

Registering enterprise applications

Managing resources

In short, it’s a system tenant with restricted capabilities, and administrative access is not granted by default.

Solution: To fully utilize the Azure portal, you need to create your own tenant instead of relying on the Microsoft Services tenant.

Follow these steps:

Open an in-private/incognito browser window (to avoid automatic sign-in via SSO).

Navigate to https://azure.microsoft.com/en-us/free/ to sign up for a free Azure account.

During the setup, you’ll be prompted to create a new directory (tenant). Once completed, you will become the Global Administrator of this new tenant, giving you full access to manage Azure resources.

Can you please provide your Email address using which you are trying to login and also TenantID/Domain over the private messages so that we can assist you further!
Rukmini 24,360 Reputation points Microsoft External Staff Moderator

2026-01-19T09:23:46.4333333+00:00

Hello Hopewell Mashele, Following up to see if the above provided information was helpful. If you have any further queries do let us know.

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{ "sessionId": "0aeee0c9831440ab93cfe38f7e419ba7", "errors": [ { "errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Servi

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