How can I get refunded??

Question

I was charged for 2 different storage plans and need to get refunded for one of them

Answer 1

To get a refund for one of the storage plans you were charged for, you can follow the steps outlined for Azure reservations. Here’s how you can request a refund:

1. Go to the reservation details in the Azure portal.
2. Select Exchange or Refund, and follow the instructions to submit a support request.
3. You will receive an email confirmation when your request is processed.

Keep in mind that refunds are typically prorated based on the remaining term of the reservation, and there may be limitations on the refund amount.

If you encounter any issues or need further assistance, consider reaching out to Microsoft support directly for help with your specific situation.

Answer 2

Hello,

Are both plans subscribed directly from Microsoft? If so, make sure you cancel one of them first.

Please go to https://account.live.com

Sign into your Microsoft account. Then go to Subscriptions. Click on Manage for the subscription plan you want to cancel.

Then contact support to see if you are qualified for refund:

Go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

---

If the plan is subscribed via third party, like Apple or Google Play, you need to cancel via them.