Mail going to deleted folder

Question

My emails are going straight to the deleted folder.

Answer 1

Hello,

Make sure you do this on a computer, not on smartphone or tablet. Go to https://www.outlook.com and log in, click on the gear icon on the top right to launch the settings.

Then, on the Mail tab, go to Rules. Are there any rules set up here? If yes, delete them all.

Then check the conditional format, again, if it's there, delete it.

Then, check Forwarding and IMAP, If any items are present, delete them as well.

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If you can't find anything, go to https://account.live.com > Your info > Sign in Preferences. Make sure to check all the aliases here. If you don't recognize any there, delete it.

Then go to Security > Manage How I sign in, make sure all contact info is yours.

Please make sure you change your password and enable two-step verficiation.

Go to your account online, go to Devices, remove any devices you don't recognize.

Then go to Security, click on Sign out everywhere. This is meant to kill any session that's still connected. Unfortunately, this one will take 24 hours to take effect.

Answer 2

If your emails are going straight to the Deleted Items folder, it may be due to the Ignore feature in Microsoft Outlook. When you select Ignore on an email message, Outlook automatically moves future messages from that thread to the Deleted Items folder. To resolve this issue, you can remove the Ignore status from the email thread by following these steps:

1. Go to the Deleted Items folder.
2. Select the message that is currently being ignored.
3. On the Home tab, click Ignore in the Delete section.
4. If prompted, select Stop Ignoring Conversation.

This will move the message back to its original folder and prevent future messages from being automatically deleted.

If this feature is not the cause, ensure that there are no rules set up in Outlook that might be directing emails to the Deleted Items folder.

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References:

• Messages in an e-mail thread are automatically moved to the Deleted Items folder
• Items that are deleted from a shared mailbox go to the wrong folder in Outlook