I need help with my bill

Question

Hi,

I'm a developer working on Azure certifications. In November 2025, I created a SQL managed instance. When I did this, I didn't see any charges for it. I did not know that I was going to be charged for it. Then in late December, I saw that I was charged for it. So, I immediately removed it from my subscription. Then I asked for a refund of my December bill, which I got. But this also affected my January bill. I was able to get a partial refund for my January bill but not for the complete bill. I would like a complete refund for this. Again, when I signed up for the SQL managed instance, it did not show that I was going to be charged for it, and I didn't see the charges until the end of December.

The first invoice was G128977474. I did get a refund for that one. The second invoice was G134128889 which I was able to get a partial refund for that. But there are still two charges from invoice G134128889 that I'd like to get a refund for. The new invoice is now G135283627. This one has the two remaining charges from G134128889.

Please help me resolve this. I had to purchase support in order to be able to create this ticket.

Thank you,

Claudia

Answer 1

Hello Claudie Couvillion,

For queries related to billing create a service request they will contact you via email or call to resolve it. below are the steps.

1. Click link Contact Microsoft Support to navigate to support ticket page.

Type billing.

In Contact Support, create support request

Fill in Problem description.

Click Next button in Recommended Solution

In Additional details add your problem description and in File Upload containing the detailed screenshot of the error you are facing.

In Preference contact method select either Email or Phone.

Click Review+Create and click Create button

Your support ticket will be created and a mail will be sent.

You can track the support ticket in Azure portal using Help + Support, Recent Support tickets

Let me know if you have further questions we would be happy to help you!!