I just installed. Can't open. "quit unexpectedly" repeatedly

Question

I just downloaded and installed Microsoft. I cannot open the software. Every time I try to open word it says "Word quit unexpectedly."

Answer 1

If you're experiencing the "Word quit unexpectedly" error after installing Microsoft Office on your Mac, you can try the following steps to resolve the issue:

1. Quit all Office applications. Make sure that all Microsoft Office applications are closed.
2. Remove Office applications: Open Finder, go to Applications, and select all Microsoft 365 for Mac applications using Command + click. Then, right-click (or Ctrl + click) and choose "Move to Trash."
3. Delete related folders: In Finder, click on "Go" in the menu bar and select "Go to Folder." Enter ~/Library/Containers/ and delete the folders that start with:
   • com.microsoft.Word
   • com.microsoft.Excel
   • com.microsoft.Powerpoint
   • com.microsoft.Outlook
   • com.microsoft.OneNote
4. Check Group Containers: Go back to the Library folder and open "Group Containers". If present, move the following to Trash:
   • UBF8T346G9.ms
   • UBF8T346G9.Office
5. Reinstall Office: After completing the above steps, sign in with your Microsoft account at account.microsoft.com/services to reinstall the Office apps.

These steps should help you resolve the issue and allow you to open Word without it quitting unexpectedly.

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References:

• Microsoft Office apps for Mac quit unexpectedly - Microsoft Q&A
• How to fix my MS Word? - Microsoft Q&A