How to get reimbursed for double charge of microsoft 365

Question

How to get reimbursed for double charge of microsoft 365

Answer 1

This forum is just a user to user forum, no-one here has any account access, using any Microsoft account you may have, try using the steps they provide on this link to find out what that second payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that second payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

Answer 2

To get reimbursed for a double charge of Microsoft 365, you should contact Microsoft Billing Support directly. Here are the steps you can follow:

1. Visit the Microsoft Support page: Go to the Microsoft support website.
2. Sign in to your Microsoft Account: Make sure you are signed in with the account that has the subscription.
3. Select the product: Choose Microsoft 365 from the list of products.
4. Get Home support: Click on "Get Home support" and describe your issue.
5. Contact Support: Follow the prompts to connect with a support agent. You may also have the option to chat with an agent or request a call back.

Make sure to provide details about the double charge and any relevant information regarding your account to expedite the process.

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References:

• Request a refund - Microsoft Q&A
• Overcharged for Microsoft 365 Family Classic - Microsoft Q&A
• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A
• How and when to request a credit from Microsoft
• Billing scenarios for one-time and recurring purchases in Cloud Solution Providers program (CSP) new commerce experience (NCE)