Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Unable to log in to Azure: "Sign-in failed, interaction_required"
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 87%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
DW
10
Reputation points
I'm trying to sign in to portal.azure.com. I'm using my usual Windows login. I get the error message "Sign-in failed. Error code: interaction_required", and a message saying that this tenant has been blocked due to inactivity.
I may have used this account in the past. If so, I've forgotten about it, and I don't care if any of my Azure data is deleted. All I want is to be able to sign in to start a new project.
How can I get past this block?
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Rukmini 23,965 Reputation points Microsoft External Staff Moderator2026-01-19T08:51:01.5233333+00:00 Hello DW,
Please provide the following details for further assistance via private message:
- Tenant ID
- Correlation ID from the login failure
- Timestamp of the failure
- Subscription ID
- Contact phone number (add +Country code)
- Contact email address
- Email address (affected account)
- Country
- TimeZone
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