we cant set up your account right now keeps coming up

Question

we cant set up your account right now keeps coming up when i have a product key

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Moderator: Moved from Microsoft System Center | Other

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

Try redeeming your Product Key here.

https://setup.office.com/redeem/enter-key

Copy and paste the link in an incognito tab.

Click Get Started.

Enter your product key.

Before you redeem your product key, double-check that you are using the correct email address.

The product will be assigned to your Microsoft account - https://account.microsoft.com/services

Once done, you can simply restart Office applications or your PC and sign in with your account.

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Answer 2

If you are encountering the message "We can't set up your account right now" when trying to activate your Microsoft product with a product key, it may be due to several reasons. Here are some troubleshooting steps you can follow:

1. Run the Microsoft 365 activation troubleshooter: This tool can help resolve activation issues. Ensure you are using the same Windows device where Microsoft 365 is installed.
2. Check your network connection: Make sure you have a stable internet connection, as activation requires online verification.
3. Verify your account: Ensure that you are signing in with the correct Microsoft account that is associated with the product key. If you are using a work or school account, make sure it has the necessary licenses assigned.
4. Remove existing product keys: If you have previously activated Office on your computer, you may need to remove the existing product keys. You can do this using the command prompt with the command cscript ospp.vbs /unpkey:<Last five characters of product key>.
5. Check for firewall or proxy issues: Ensure that your firewall or proxy settings are not blocking access to the necessary Microsoft servers for activation.

If these steps do not resolve the issue, you may want to consult additional resources or contact Microsoft support for further assistance.

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References:

• "Sorry, we can't connect to your account." error when you activate Office from Microsoft 365
• Microsoft 365 Apps activation error: "There's a problem with your account"