Why my PC can't restart and sleep properly? BOOTLOOP? (indicating because after an feature update 25H2 or Quality update KB5074752)

Question

Why can't my computer restart properly? So when my laptop initially went to sleep as usual, it displayed a black screen, but this time, when it was asleep, my laptop couldn't turn on again, even after I moved/pressed my keyboard and mouse, unlike usual it immediately turned on.
then finally, I forced the laptop to restart by pressing the power button until it turned off. Then I turned it on again to do my activities. Everything went safely until I wanted to restart my laptop, but it got stuck on the restarting writing, then I tried to troubleshoot with the help of chatgpt and tried:

1. sfc / scannow
2. DISM / online / Cleanup-Image / RestoreHealth
3. turning off fast startup, etc.

Answer 1

Your issue with the laptop not restarting or sleeping properly could be related to the Fast Startup feature in Windows. When Fast Startup is enabled, the system does not fully shut down but instead hibernates the kernel session, which can lead to problems like the one you're experiencing. This can cause the system to fail to wake up from sleep or restart correctly, as it may not be able to properly reinitialize all drivers and system states.

Since you've already tried disabling Fast Startup and running system checks like sfc /scannow and DISM, here are a few additional steps you might consider:

1. Check for Updates: Ensure that your system is fully updated, as sometimes further updates can resolve bugs introduced in previous versions.
2. Driver Updates: Make sure all your device drivers are up to date, especially for critical components like the graphics card and chipset.
3. BIOS/UEFI Update: Check if there is an update available for your BIOS or UEFI firmware, as this can sometimes resolve hardware compatibility issues.
4. Safe Mode: Boot into Safe Mode to see if the issue persists there. If it doesn't, it may indicate a software conflict.
5. System Restore: If the problem started after a specific update, consider using System Restore to revert your system to a point before the update occurred.

If these steps do not resolve the issue, you may need to consider a repair install of Windows, which can fix system files without affecting your personal data.

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References:

• Fast startup causes hibernation or shutdown to fail in Windows 10 or Windows 8.1

Answer 2

Hi,

please tell your PC's model and configuration. Show a screenshot of built-in msinfo32 tool.

Did you check for BIOS update?

Answer 3

Press Win+r, type msinfo32, press Enter, show a screenshot of the appeared window.

Visit Dell support site, find your model, check the list of available downloads.