find out the charge on my statement

Question

i'm getting a $12.99 charge every month from Microsoft. There is nothing on the billing section of my account. How do i find out what this is for?

Answer 1

Can you go to your account https://account.live.com Sign in and go to Services & Subscription, do you see anything that matches the charges? If not, click on Order history instead and anything?

Micosoft lists some other scenarios you can explore: https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you find the charges on YOUR account but you don't recognize making those purchase, for your privacy and security, billing matter cannot be discussed here, nor does anyone helping here have access to such data. You will need to contact support to get it handled. On your computer, launch the Get Help app from the start menu, then type in "Billing" as the keyword. On the next page, you can click on "Contact support" button. Then fill out a few more details and you will be directed to the page where you will have the option to chat with a live support agent.

If you cannot locate the charges on your Microsoft account at all, it's possible that your credit card has been compromised. This means unauthorized charges may have been made on someone else's Microsoft account using your credit card. In such a scenario, you should contact your credit card company to open a dispute case. Microsoft is unable to directly investigate issues related to someone else's account if you contact their Billing Support directly. However, once a dispute case is initiated by your credit card company, Microsoft can then respond specifically to those claims through the dispute process with the credit card company. This is the appropriate channel to resolve such issues, as it ensures proper verification and handling of the unauthorized charges.

Answer 2

To find out what the $12.99 charge is for, you can follow these steps:

1. Check your billing overview: Sign in to your Microsoft account and go to the billing section. Look for any invoices or charges that may provide details about the monthly fee.
2. Review your subscriptions: Sometimes, charges can be associated with subscriptions that you may have forgotten about. Check if you have any active subscriptions that could be generating this charge.
3. Contact support: If you still cannot find any information regarding the charge, consider reaching out to Microsoft support for assistance. They can help you identify the source of the charge and verify if there are any issues with your account.

Additionally, you can also check the Azure portal if you have an Azure account, as it provides detailed transaction information that might help clarify the charge.

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References:

• Understand your invoice
• What is Microsoft Billing?