Receiveing emails from comcast or xfinity to my email address( [mod: PII redacted]@hotmail.com)

Question

I cannot receive emails from Comcast or xfinity. This was not a problem until 1-10-26. Don't know what might have changed. Xfinity said there is NO problem on their end. I get emails from all other places as usual. Help!!

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Answer 1

If you are not receiving emails from Comcast or Xfinity, there are a few potential reasons and troubleshooting steps you can consider:

1. Check Spam/Junk Folder: Sometimes, legitimate emails can end up in the spam or junk folder. Make sure to check these folders in your Outlook account.
2. Blocked Senders: Ensure that Comcast or Xfinity email addresses are not accidentally blocked in your email settings. You can check your blocked senders list in Outlook.
3. Email Rules: Review any email rules you may have set up that could be diverting or deleting emails from Comcast or Xfinity. Sometimes, rules can be set up inadvertently.
4. Forwarding Settings: If you have any forwarding rules set up, verify that they are functioning correctly and not affecting the delivery of emails from Comcast or Xfinity.
5. Contacting Support: If none of the above steps resolve the issue, consider reaching out to Microsoft support for further assistance, as they may be able to check if there are any issues with your account.

Since you mentioned that you were receiving emails from these sources before January 10, 2026, it might be worth checking if any changes were made to your account or settings around that time.

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References:

• I haven't received any email in Outlook for several months - Microsoft Q&A
• Stopped receiving emails on my account. - Microsoft Q&A