how to recover deleted account when email recovery says it no longer recognizes account

Question

email deleted in error through xbox

cannot recover through sign in helper or recovery page as it no longer recognizes my account

how do i fix this to recover my account

Answer 1

Dear Laura W

Thank you for reaching out to the Microsoft Q&A Community. I understand you are having problem with recovering a deleted Outlook/Hotmail account that is no longer recognized by the recovery page. When an account is deleted, Microsoft retains the data for 60 days. Within this period, you can attempt recovery by following these steps:  

• Fill in the Microsoft Account Recovery Form 
  • Use the Microsoft Account Recovery Form. 
  • Provide as much accurate information as possible (previous passwords, subject lines of recent emails, Xbox services linked, billing info if applicable). 
• Direct Microsoft Support escalation 

If the recovery form fails, please contact Microsoft Support directly:  

• Visit Contact - Microsoft Support   
• Type a brief description of your issue in the search box  
• Scroll down to the bottom > select Sign in to contact support  
• Log in to another available personal Microsoft account.   
• Under Products & Services, select "Other Products"; Under Categories, select "Manage account security", and click Confirm.  
• Click "Chat with a support agent in your web browser" (during business hours) 
• Check linked services 

If the account was tied to Xbox, Skype, or OneDrive, verify whether those services still recognize the account. This can sometimes provide a path to confirm ownership or determine if the account has been fully purged. 

Please note that: 

• If more than 60 days have passed since deletion, the account and its data are permanently removed and cannot be restored. 
• Deleted aliases cannot be re-added or recovered. 
• As a community moderator, please understand that we have limited access to the internal details of the development. Our primary role is to direct users to the appropriate support channels and resources. While we can't directly verify an in-depth analysis of the backend, we will do our best to help you within our responsibilities. 

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