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MS365 double charging

Wayne Sharp 0 Reputation points
2026-01-17T19:36:11.06+00:00

You charge me $9.99 every month on the 13th for Home MS365, but recently you have tried charging me another/additional $19.99 - I want to know why and for you to stop it.

Microsoft 365 and Office | Other
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  1. EmilyS726 203.1K Reputation points Independent Advisor
    2026-01-17T20:08:49.9133333+00:00

    Hello

    Please go to https://account.live.com

    Sign into your Microsoft account. Then go to Subscriptions. Do you have two separate plans? If so, you need to make sure you cancel one of them.

    For refund, go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

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  2. Q&A Assist
    2026-01-17T19:37:22.3933333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If you are being charged $9.99 every month for Microsoft 365 Home and have noticed an additional charge of $19.99, it could be due to a few reasons. One possibility is that there may have been a change in your subscription plan or an additional service added that incurs extra charges. Another reason could be a billing error or duplicate charge.

    To resolve this issue, it is recommended that you contact Microsoft 365 support directly. They can provide specific details about your account and help you stop any unauthorized charges. You can reach them through the Microsoft 365 Admin Center or by using the support options available on the Microsoft website.

    References:

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