Windows Hello Face requires IR based webcam.
Why cant I sign in using facial recognition in my NEW Windows PC 11 ? See attachment
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 92%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWA%3C/text%3E%3C/svg%3E)
Warwick Adler
0
Reputation points
Windows for home | Windows 11 | Family and online safety
3 answers
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Kapil Arya 37,136 Reputation points Volunteer Moderator2026-01-18T08:54:38.2866667+00:00 -
Rodrigo Queiroz 74,950 Reputation points Independent Advisor2026-01-18T01:35:57.24+00:00 Hi, I'm Rodrigo and I will help you.
As the image says, the Facial Recognition is not available because a camera compatible with Windows Hello was not detected.Do you have a camera on your PC? What is its model?
If you have a laptop computer, what is the laptop model?
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 65%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JosephT71 9,280 Reputation points2026-01-18T01:04:58.6466667+00:00 No "compatible" camera means you have a regular webcam.
Windows Hello Face requires an infrared camera which you don't have.