Order stuck 'in progress' for more than a day.

Question

Hello I just recently redeemed a free spotify subscription for three month which costed me 0 points. It hasn't came for the past day and I have already contacted support about this but they are not responding. This 'in progress' order is blocking me for redeeming any more gift cards since there is already an order that is in progress. Please help as i need to redeem more gifts urgently.

P.S I don't want the free spotify premium subscription

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

We’re not able to assist with Microsoft Rewards (Bing Rewards) account or Order-related issues here in the Community. These cases often require sharing personal information, which we cannot handle in this public forum for your privacy and security. Thank you for your understanding.

If your Rewards account, or a specific order, appears to be stuck or has been suspended, we recommend contacting the Microsoft Rewards support team directly for assistance.

To contact Microsoft Rewards support, please create a support ticket with the Microsoft Rewards team by visiting the link below:

https://rewards.bing.com/support

• Fill out the form for Microsoft Rewards Support, and a member of the support team should contact you, typically within 24 hours.

Answer 2

It seems you are experiencing an issue with an order that is stuck in progress after redeeming a free Spotify subscription through Microsoft Rewards. Unfortunately, I do not have specific information on resolving issues related to Microsoft Rewards or the status of such orders. Since you have already contacted support and are awaiting a response, I recommend continuing to monitor your support ticket for updates. If the issue persists, you may want to reach out again to ensure your concern is addressed promptly.

---

References:

• Order stuck 'in progress' for more than a day.