Request: Add Kosovo as a Supported Billing Region for Microsoft 365 Subscriptions

Question

Hello Microsoft Team,

I am reaching out to request that Kosovo be added as a supported billing and subscription region for Microsoft 365 services.

At the moment, residents of Kosovo including myself and my relatives are unable to subscribe to Microsoft 365 personal or family plans due to regional payment restrictions. Local debit/credit cards issued in Kosovo are not accepted, and since Kosovo is not listed as a supported billing country, users cannot complete purchases or manage subscriptions normally.

Although I currently manage a business tenant registered in the United States, my personal Microsoft account is based in Kosovo, and I cannot purchase or renew Microsoft 365 services through legitimate local payment methods. This creates a significant barrier for individuals and families who want to legally subscribe to Microsoft services.

From speaking with Microsoft Support, I understand that Kosovo is still in a developing stage of commercial support. However, given how many users in Kosovo rely on Microsoft products for work, school, and day‑to‑day productivity, expanding regional availability would have a real impact.

What I’m asking for

• Please add Kosovo as a recognized region for Microsoft 365 billing and subscriptions.

• Please enable support for local payment methods, such as Kosovo‑issued bank cards.

• If regional onboarding is already planned, any information or timeline would be greatly appreciated.

Why this matters

• There is a growing user base in Kosovo already using Microsoft products.

• Lack of subscription access prevents users from staying properly licensed.

• Community members are actively looking for solutions, including petitions and feedback submissions.

Thank you for taking the time to review this request. I truly hope Microsoft can consider enabling official commercial support for Kosovo, as it would resolve long‑standing limitations and open the door for thousands of users who want to subscribe legitimately.

Thank you!

Answer 1

Hi Edi Hasaj,

Thank you for contacting to Microsoft Q&A Forum and sharing your concerns about Kosovo not being listed as a supported billing region for Microsoft 365 services. We understand the challenges this creates for users who want to subscribe legitimately.

At this time, we are unable to make direct changes to regional billing support ourselves. The most effective way to ensure your request is reviewed by the appropriate product teams is to submit it through the official Microsoft Feedback Portal.

When submitting, please include details such as the inability to use Kosovo‑issued bank cards, the impact on personal and family subscriptions, and the growing user base in Kosovo. This will help highlight the importance of enabling official support for your region.

I truly appreciate your patience and advocacy on behalf of the Kosovo user community. Your feedback plays an important role in shaping future improvements.
Best regards,