Regarding the CSP reseller change, since the existing reseller has lost authorization, we would like to renew with a new reseller.

Question

Since the existing reseller has lost their CSP reseller privileges, we want to migrate the current tenant to a new reseller. We know the MPDID of the existing reseller, but the partner site is not functioning. Could you please tell us what tasks need to be done by the new reseller?

Answer 1

To migrate your current tenant to a new reseller after the existing reseller has lost their CSP authorization, the new reseller will need to perform the following tasks:

1. Establish a Relationship: The new reseller must ensure they have a relationship with the customer to purchase subscriptions. This can be done by requesting a reseller relationship through the Partner Center.
   • The new reseller should select "Customers" from the Partner Center menu and then select "Request a reseller relationship."
   • They will need to send the generated URL to the customer, who must log in as an administrator and accept the relationship request.
2. Verify and Use the Correct PLA ID: The new reseller should ensure they have the correct Partner Location Account (PLA) ID (formerly MPN ID) that is linked to their active CSP indirect reseller tenant. This ID is crucial for transactions.
3. Update Subscription Settings: Once the relationship is established, the new reseller can proceed to update the Azure subscription settings in PowerShell to remove the old partner from the account. This involves using the customer's Tenant ID (Microsoft ID) in the appropriate PowerShell cmdlets.
4. Ensure Compliance: The new reseller should confirm that their PLA ID is valid and that their CSP tenant's business address is in the same CSP region as the customer's location to avoid any transaction issues.

By following these steps, the new reseller can successfully take over the management of the customer's subscriptions.