Powerdirector 365 Media stock

Question

Powerdirector 365 Media stock

Tina B 20

Why has my Poweredirector 365 started crashing halfway through a video when I try and use Medis Stock which I have managed to use fir the first half if the video with no issues and how do I fix it

Tina B 20 Reputation points

2026-01-19T11:03:04.6566667+00:00

Thanks. I think it's to do with drivers updates. I will try this and speak to Dell to ensure the software works with the latest drivers. Everything else in Powerdirector still works fine.
Alex-L 2,630 Reputation points Microsoft External Staff Moderator

2026-01-19T13:55:27.9+00:00

Hi Tina B

Thanks for the follow up!

Feel free to update here if anything comes up, your update would be very helpful for others that might run into the same issue such as yours.

Have a great day!

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Tina B 20 Reputation points

2026-01-19T11:03:04.6566667+00:00

Thanks. I think it's to do with drivers updates. I will try this and speak to Dell to ensure the software works with the latest drivers. Everything else in Powerdirector still works fine.
Alex-L 2,630 Reputation points Microsoft External Staff Moderator

2026-01-19T13:55:27.9+00:00

Hi Tina B

Thanks for the follow up!

Feel free to update here if anything comes up, your update would be very helpful for others that might run into the same issue such as yours.

Have a great day!

Answer 1

Alex-L 2,630 Microsoft External Staff Moderator

Hi Tina B

Thanks for posting in the Microsoft Q&A Forum!

I’m really sorry you’re running into this. It’s incredibly frustrating when PowerDirector starts crashing right in the middle of a project, especially after everything was working fine earlier.

Based on similar reports, crashes that happen specifically when adding Media Stock halfway through a video usually point to one of a few common causes, and thankfully, most have fixes that has helped other people, which you can refer to and see if it helps:

1. Turn Off Hardware Acceleration

PowerDirector can become unstable when decoding or encoding certain Media Stock clips with GPU acceleration.

Try turning off:

Hardware decoding
OpenCL
Hardware video encoder

Preferences → Hardware Acceleration → uncheck all three

2. Delete Shadow Files

Shadow files often corrupt mid‑project, especially in long timelines.

Steps:

Close PowerDirector
Go to: C:\Users\[YourName]\AppData\Roaming\CyberLink\PowerDirector\[Version]\ShadowEditFiles
Delete everything inside
Reopen PD and try again

You can also disable shadow files entirely in Preferences → General.

3. Update or Roll Back Your Graphics Driver

If your GPU driver updated recently, that can trigger crashes with Media Stock. If it didn’t update recently, it may simply be outdated.

Updating or rolling back often stabilizes things.

4. Check Whether the Specific Media Stock Clip Is the Problem

Some stock clips use codecs PowerDirector doesn’t love.

Try:

Importing a different Media Stock clip
Adding the problem clip in a brand‑new empty project
Converting the clip externally (e.g., HandBrake) before importing

If it works only in a clean project, your original project might be partially corrupted.

5. Reinstall PowerDirector

A full uninstall + reinstall can fix deeper component corruption if none of the above helps.

Hope these can help. If anything is unclear, feel free to let me know.

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Tina B 20 Reputation points

2026-01-19T17:34:35.8+00:00

I'm sure one of the things suggested will solve the problem but as a dumb user I don't know how to do these things. I pay for the product so I can receive support but I just feel let down at this moment
Alex-L 2,630 Reputation points Microsoft External Staff Moderator

2026-01-21T14:31:59.9966667+00:00

Hi Tina B

I'm very sorry to hear this.

If there's anything unclear, feel free to let me know. I really want to help.

You can also reach out to CyberLink Support Center for direct assistance and update here if there's progress.
Tina B 20 Reputation points

2026-01-21T19:08:07.33+00:00

Thankyou. I've got a work IT colleague having a look for me tomorrow so hopefully it will get sorted but I'll come back to everyone if it isn't
Alex-L 2,630 Reputation points Microsoft External Staff Moderator

2026-01-22T13:45:38.71+00:00

That's good to know, Tina B.

I'll look forward to it.
Tina B 20 Reputation points

2026-01-22T14:53:11.29+00:00

Unfortunately he ran every possible update but the stock media files still won't load
Tina B 20 Reputation points

2026-01-24T19:07:51.4366667+00:00

Having exhausted all avenues, I think it has come down to being a getty images issue within powerdirector, , but I'm no closer to resolving it. Anyone got any suggestions ? I'm in contact with cyberlink, but having to wait for responses and getting nowhere gives me little faith in them
Alex-L 2,630 Reputation points Microsoft External Staff Moderator

2026-01-26T15:04:03.0933333+00:00

Hi Tina B

Let’s hold off for now and wait for the official response from CyberLink.

In the meantime, keep everything as-is so we don’t lose any clues they might need.

We’ll take it step by step once they get back to you.
Tina B 20 Reputation points

2026-01-26T15:45:53.2966667+00:00

Hi, been in communication with cyberlink, have sent several reports, removed 24 folder and uninstalled and reinstalled powerdirector. Ran every update possible and it still crashes but it's only on media stock. I did ask if there's a limit and this could cause it, but haven't got a definitive answer on that and I can't work out how to get unlimited. Not had any response from cyberlink since yesterday
Tina B 20 Reputation points

2026-01-29T10:55:40.62+00:00

Cyberlink haven't responded to me for the last 3 days. This is getting silly now. Can you help me please 🙏

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