AZ-900: Passed exam 45 hours ago but certification not yet received

Question

Hello,

I passed the AZ-900 (Microsoft Azure Fundamentals) exam approximately 45 hours ago, but I have not yet received my certification or digital badge.

The exam status shows as “Pass” in Pearson VUE, however the certification is not visible yet in my Microsoft Learn profile under Credentials/Certifications. I have also checked my email (including spam/junk) and have not received any notification from Microsoft or Credly.

Could you please confirm:

• If this delay is normal
• How long it usually takes for the AZ-900 certification to appear
• If any additional action is required from my side

Exam details:

• Exam: AZ-900
• Delivery: [Online / Test Center]
• Exam provider: Pearson VUE

Thank you for your assistance.

[Moved from Microsoft 365 and Office | Other]

Answer 1

It is common for there to be a delay in receiving your certification after passing the AZ-900 exam. Typically, you should expect to see your exam results reflected in your Microsoft Learn profile within 24 hours, but it can sometimes take longer for the certification to appear. Since you passed the exam approximately 45 hours ago, it is possible that the certification is still processing.

If the certification does not appear in your profile soon, you may want to take the following actions:

1. Check your Microsoft Learn profile again to ensure you are logged in with the correct account.
2. Contact Microsoft Credentials Support for assistance. They can help verify your account and check the status of your certification.

You can reach out to them by visiting the support link: https://aka.ms/credentialssupport and following the necessary steps to submit a support ticket.

In summary, while a delay can happen, if it takes longer than expected, contacting support is the best course of action.

Answer 2

Hello!

I'm Yasllame. I'm here to help and clarify.

This answer has been automatically translated. As a result, there may be grammatical errors or unusual words.

Thank you for contacting us and congratulations on passing the AZ-900 exam.

Based on what you described, this scenario is considered normal and does not indicate any problem with your exam.

Regarding the delay in issuing the certificate:

After passing the exam through Pearson VUE, the results are not immediately displayed in your Microsoft Learn profile.

The usual timeframe is:

24 to 48 hours under normal conditions

In some cases, it may take up to 72 hours (3 business days)

This time is necessary for:

Synchronization between Pearson VUE and Microsoft

Result validation

Automatic generation of the certificate and digital badge

Regarding the email and digital badge (Credly)

Email delivery is not immediate

Microsoft uses Credly to issue badges

The Credly invitation is only sent after the certificate appears in Microsoft Learn

In other words:

First, the certificate appears in Microsoft Learn

Then the badge is made available by Credly

What you should check

After the synchronization period, access:

https://learn.microsoft.com/credentials

Log in with the same Microsoft account used for the exam and check:

Profile → Credentials → Certifications

No further action is required Now

With the "Approved" status already visible in Pearson VUE:

It is not necessary to resubmit the exam.

It is not necessary to open a support ticket at this time.

It is not necessary to create a new account.

When to contact support:

If the certificate does not appear after 72 hours, then it will be recommended to:

Contact Microsoft Learn or Pearson VUE support.

Provide the exam ID and the date it was taken.

I hope this information has been helpful! If you need anything else, I'm here.

Sincerely,