Microsoft Account emails sent in different language

Question

Hi.

My MS account's language and region are all correctly set as English / Korea, but I keep getting account update info emails in Spanish.

Can someone help me to fix this problem?

Answer 1

Hi Juhee,

This is April, I'll be happy to assist you. Sorry to hear that you're having issue Microsoft account emails. Let me help you out.

Based on the description of the issue you provided, your Microsoft account is set to English (Korea) but keep receiving account update emails in Spanish.

Is Spanish appearing only in account update emails, or in promotional/marketing emails too?

One common reason users receive Microsoft emails in different language is their account language settings. When creating a Microsoft account, users are usually asked to choose a preferred language. If this step is missed or incorrectly configured, Microsoft may send emails in a different language that intended.

Steps to Fix the Language Issue:

1. Check your Microsoft account profile
   • Go to account.microsoft.com
   • Select Your info > Edit account info
   • Confirm the Display language is set to English
   • Verify that the Region is set to Korea
2. Verify Outlook.com language
   • Sign in to Outlook.com
   • Click Settings > General > Language and time.
   • Make sure English is selected
3. Review account aliases
   • In your Microsoft account, open Sign-in preferences
   • Check all aliases (email address) linked to your account.
   • Ensure none were created with Spanish as the default language.
4. Clear cached settings
   • Sign out of all Microsoft services
   • Clear your browser's cookies and cache
   • Sign back in and reapply your language settings.

If emails continue in Spanish, you can open a ticket via Microsoft account chat support here: https://support.microsoft.com/en-us/home/contact

• You need to sign to Microsoft account in order to access this page.

1. Enter your issue and click Get Help
2. Click "Contact Support" that you will see on the lower part of the page
3. Under "Products and Services", click "Select your product or service" and select the product you want to ask about. You can select "Windows"
4. Under “Category”, click “Select your support category” and select the category you want to ask about. You can select "Billing and Account profile questions"
5. Press Confirm
6. Press Chat with a support agent in your web browser

I hope this helps. If you need further assistance. please don’t hesitate to contact us again. I am here to help and appreciate your continued trust in us.

Thank you,

April P.

Independent Advisor