How do I recover account information such as other users, subscriptions etc?

Question

Until December, 25 I was able to administer my MS365 account online to view payments (which are still being debited from my account) and the Outlook email accounts. Now I can find none of this data.

I can find my name and sign in but no admin data.

Answer 1

Hello @Anne Worlock,  

Good day! Thank you for posting your valuable question on Microsoft Q&A forum.   

Based on your description, I understand that you were previously able to access and administer your Microsoft 365 account, including billing information and Outlook mailboxes, up until December 25, but now you are unable to find any of your admin data even though you can still sign in. I’d like to gather more details to narrow down why the admin center is no longer visible for your account. 

Please let me know if I misunderstood any part of your issue or if there are additional details you’d like to share. 

To help us provide the most accurate and effective solution, could you please share a bit more information about your environment? 

• When you go to https://admin.microsoft.com, what exactly happens? Do you see an access‑denied message, a redirect, or simply no admin options? 
• Do you see “Switch organization” when clicking your profile picture? 
• What is the exact Business subscription you have (Microsoft 365 Basic, Standard, Premium, Enterprise,…) 
• Are you still able to access Outlook via https://outlook.office.com using the same account? 
• Do you know if any other Global Admin exists in your organization? 
• Did you recently make any changes before the issue started? For example: domain changes, password resets, switching billing providers, or signing in with a different email alias. 
• If you’re comfortable, could you please share a screenshot of what you’re seeing, with any personal or sensitive information blurred or removed? 

This additional context will help us understand your environment and the steps already taken so we can tailor the guidance to resolve the issue effectively.   

In the meantime, here are a few quick checks you can try: 

• Try opening the admin center directly at https://admin.microsoft.com in a private/incognito browser window. 
• Sign out of all Microsoft accounts and manually sign in again using the specific email you previously used for administration. 
• Check whether the charges on your bank statement correspond to a business or personal Microsoft subscription. 
• If possible, check from another browser or device to rule out cached account conflicts.  

I apologize if I could not jump straight to the solution. I want to ensure the guidance is precise and avoid suggesting anything that may not apply to your situation. Once we receive the details above, we will be able to assist you more accurately and help you regain access to your admin data. 

Looking forward to your response so we can work through this together. 

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