can`t add account in outlook

Question

I've been having problems with outlook for a few days now.

So, outlook doesn't close on its own, I have to close it via task manager. When I do that, and after I reopen outlook, it downloads old emails from the server again and I have to close it again via task manager. And the same thing happens again. I've tried disabling add-ins, but it doesn't help.

I did the last option and deleted the account from outlook, and now I can't add a new account at all. Please help

Answer 1

This is a widely reported problem with Outlook after the January Update, that update is affecting Outlook POP accounts, this is being reported by many people after that update, some people have reported if you uninstall the Windows update, that will resolve the problem, also, it is best to open the Feedback Hub app in Windows and report this to the Windows developers, if more people report this, then they will investigate the problem and provide a patch for this problem.

Microsoft provided a patched update for other reported problems in that update, but have not yet released a fix for the Outlook bug, everyone is waiting on a fix for this.

Answer 2

It seems you're facing a challenging situation with Outlook. Here are some steps you can take to potentially resolve the issue of not being able to add a new account:

1. Repair Outlook: You can attempt to repair the Outlook application. Navigate to Control Panel > Programs > Programs and Features, locate Microsoft Office, and select the Repair option.
2. Create a New Profile: If the current profile is causing issues, creating a new Outlook profile might help. Go to Control Panel > Mail > Show Profiles > Add to set up a new profile and configure your email account there.
3. Ensure Updates Are Installed: Make sure that both Outlook and your Windows operating system are updated to the latest versions, as updates can fix many problems.
4. Launch in Safe Mode: Try starting Outlook in Safe Mode by holding the Ctrl key while launching the application. This can help identify if add-ins or settings are causing the problem.
5. Registry Key Adjustment: If you have an IMAP account in your profile, it may lead to Outlook freezing. There is a registry key that might help with this issue, which you can find more about here.

If these suggestions do not resolve your issue, consider reaching out to Microsoft Support for further assistance or think about reinstalling Outlook after ensuring it is completely removed from your system.