cant log in to email due to authenticator app

Question

i got a new phone and now cant log in to my uni email. i cant log in to it on the authenticator app as it says put in code but i cant get the code because im not logged in. i do not have the old phone. i cant ask my uni it help desk because i cant log into my uni email or website.

Answer 1

If you are unable to log in to your university email because you no longer have access to the Microsoft Authenticator app on your old phone, you can follow these steps:

1. Contact Support: Since you cannot access your email or the university website, try to reach out to your university's IT help desk through other means, such as phone or in-person if possible. Explain your situation and ask for assistance in resetting your multi-factor authentication (MFA).
2. Use a Backup Method: If your account was set up with backup authentication methods (like a phone number or email), you might be able to use those to receive a verification code. Check if you can use any recovery options available during the login process.
3. Create a New Account: If you are unable to resolve the issue through support and need immediate access, consider creating a trial Microsoft 365 account. This will allow you to log in to the Admin Center and potentially raise a support ticket directly from there. Make sure to cancel the trial once your issue is resolved to avoid any charges.
4. Follow Up with IT: After contacting IT, follow up to ensure they are addressing your issue. They may need to reset your MFA settings or assist you in regaining access to your account.

These steps should help you regain access to your university email account.

Answer 2

Hi, I'm John! I will help you with this.

You’ll need to contact your school’s IT helpdesk and ask them to reset your Microsoft Authenticator for your school account so you can set it up again on your new phone.

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I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.