Can't complete Azure for Students verification process

Question

I'm using my personal outlook with school email for verification. I have completed the verification with the link received through email, but the web register process kept giving me this same error:

Unable to complete Azure for Students verification
Please try again shortly or contact us.

SessionID is different for every attempt, but the error message is the same.

I tried to login to the Azure Portal to submit a support ticket, but the page kept failing with some error related to access tokens.

Answer 1

It seems you are experiencing issues with the Azure for Students verification process, specifically related to session timeouts or access token errors. Here are a few steps you can take to troubleshoot this issue:

1. Clear Browser Cache and Cookies: Sometimes, cached data can cause issues with session management. Clear your browser's cache and cookies, then try the verification process again.
2. Use a Different Browser or Incognito Mode: Try accessing the verification link in a different browser or in an incognito/private browsing window to see if the issue persists.
3. Check Email Verification: Ensure that you have completed the email verification process correctly. Sometimes, re-verifying can help.
4. Wait and Retry: If the error message suggests trying again shortly, it may be worth waiting a bit before attempting the process again.
5. Contact Support: If the issue continues, consider reaching out to Microsoft support for assistance. You can check the support options available for Azure Dev Tools for Teaching or Azure services.

If you are still unable to log in to the Azure Portal to submit a support ticket, ensure that you are using the correct credentials and that there are no issues with your account.

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References:

• Support for Azure Dev Tools for Teaching