my microsoft store isn't functioning

Question

I am unable to install/update apps on microsoft store as it says something happened on our end

Answer 1

Hi @Divyam Mehta, 

Welcome to Microsoft Q&A forum. 

I’m sorry to hear you're running into trouble with the Microsoft Store. It usually points to a sync or cache issue that we can resolve with a few targeted steps. To help me narrow down the exact cause and provide the most effective solution, could you please provide a bit more detail? 

• Is there a specific Error Code? Beside the "Something happened" message, is there a code? 
• When did this start? Did this occur after a specific Windows update or after changing any network settings (like using a VPN)? 
• Are you on a private or public network? Are you trying to download while on a home Wi-Fi, or is this a restricted network (like a school or workplace)? 
• Which Windows version are you running? You can find this by typing winver in your Start menu (e.g., Windows 11 Home, version 23H2). 

While I wait for those details, please try these common fixes which often resolve the majority of Store-related issues: 

1/ Reset the Microsoft Store Cache 

• Press the Windows Key + R to open the Run dialog. 
• Type wsreset.exe and press Enter. 
• A blank Command Prompt window will open. Do not close it; it will close automatically and open the Store once the reset is complete. 

2/ Run the Windows Store Apps Troubleshooter 

• Go to Settings > System > Troubleshoot. 
• Select Other troubleshooters. 
• Find Windows Store Apps and click Run. 

3/ Repair/Reset the Store App 

• Go to Settings > Apps > Installed apps. 
• Search for Microsoft Store. 
• Click the three dots (...) and select Advanced options. 
• Scroll down and click Repair. If that doesn't work, try clicking Reset. 

Please let me know if any of these steps resolve the issue or let me know the information requested above so I can investigate further.

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Answer 2

If your Microsoft Store isn't functioning and you're unable to install or update apps, there are several troubleshooting steps you can take:

1. Verify that Microsoft Store is registered for your user account. You can check this by running the following command in a PowerShell prompt:

      Get-AppxPackage *Microsoft.WindowsStore*
   

   If Microsoft Store is not registered, you may need to re-register it.
2. Check if Microsoft Store is blocked from downloading updates. Sometimes, administrators can block access to the Microsoft Store. Ensure that it is not disabled by any policies.
3. Use winget to install packages. You can use the Windows Package Manager to install or manage Microsoft Store apps. For example:

      winget search <App name>
      winget install <App name>
   

4. Ensure that required endpoints are not blocked by the firewall or proxy. Microsoft Store requires specific endpoints to be accessible for installations and updates. Verify that these endpoints are allowed through your firewall or proxy settings.
5. Check for updates manually. You can manually check for updates in the Microsoft Store app by going to the Library section and selecting "Get updates."

If these steps do not resolve the issue, you may want to consult further troubleshooting resources or consider reaching out to Microsoft support for assistance.

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References:

• Troubleshoot Microsoft Store app download failures
• Find, install, and uninstall applications from the Microsoft Store