Authenticator App malfunction & locked out of azure account

Question

Authenticator App malfunction & locked out of azure account

venkata narayana k 20

My microsoft authenticator is not working properly, im not receiving any notifications or security codes on app. I am currently locked out of my azure account and it is hindering my plans to pursue azure certifications. Could you please help me bypass authenticator app authentication process and access my account.

my azure account is personal account PII removed

you can contact me on my mail PII removed

Sridevi Machavarapu 19,090 Reputation points Microsoft External Staff Moderator

2026-01-22T01:25:28.3266667+00:00

Hello venkata narayana k,

If the issue still persists, please share requested details in Private messages tab.
venkata narayana k 20 Reputation points

2026-01-22T14:29:02.6633333+00:00

Hi Sridevi,

thank you for the response. Details are shared in Private Messege.
Wave Solutions LLC 0 Reputation points

2026-01-22T16:22:47.39+00:00

I faced the same problem. Is it possible to recover my tenant account? I will sen you all info by PM.
Sridevi Machavarapu 19,090 Reputation points Microsoft External Staff Moderator

2026-01-22T16:24:26.2766667+00:00

Hello Wave Solutions LLC,

Please create a new Q&A post at https://learn.microsoft.com/en-us/answers/questions/ask/ and select the Microsoft Security | Microsoft Entra | Microsoft Entra ID tag when submitting your question and tag me over new post.

Answer accepted by question author

0 additional answers

Your answer

Sridevi Machavarapu 19,090 Reputation points Microsoft External Staff Moderator

2026-01-22T01:25:28.3266667+00:00

Hello venkata narayana k,

If the issue still persists, please share requested details in Private messages tab.
venkata narayana k 20 Reputation points

2026-01-22T14:29:02.6633333+00:00

Hi Sridevi,

thank you for the response. Details are shared in Private Messege.
Wave Solutions LLC 0 Reputation points

2026-01-22T16:22:47.39+00:00

I faced the same problem. Is it possible to recover my tenant account? I will sen you all info by PM.
Sridevi Machavarapu 19,090 Reputation points Microsoft External Staff Moderator

2026-01-22T16:24:26.2766667+00:00

Hello Wave Solutions LLC,

Please create a new Q&A post at https://learn.microsoft.com/en-us/answers/questions/ask/ and select the Microsoft Security | Microsoft Entra | Microsoft Entra ID tag when submitting your question and tag me over new post.

Answer 1

Sridevi Machavarapu 19,090 Microsoft External Staff Moderator

Hello venkata narayana k,

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

Share via

Authenticator App malfunction & locked out of azure account

0 additional answers

Your answer