Account is locked

Question

I have recently had to change my email address due to a potential hack, but when I changed it via my iPhone it suggested a password which I set but it didn't copy it so therefore its locked me out due to too many attempts to access it, how can I get Microsoft to reset it their end so I can lock back in as they need to change it

Answer 1

Hey there! Nice to meet you!

The error you mentioned is an indication that your account is temporarily blocked due to the system detecting unusual activity.

You will need to perform these steps to fix the verification method error:

1. Perform a password reset through your recovery phone number via Incognito/InPrivate window using different devices and network services.
2. If the recovery phone number still doesn't work, wait exactly 48 hours to perform another password reset.

Important: Please make sure not to attempt to sign in or reset the password within that timeframe (48 hours), as this may reset the lock cooldown.

Lastly, Microsoft Support will not be able to manually reset your password as stated in this article, that they are not permitted to send password resets, access, or even change any details on the account:

https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Thank you for your understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl