I'm having trouble logging into my account to cancel my license of Power BI Pro

Question

Hello! 

I need help!

I'm having trouble logging into my account to cancel my license of Power BI Pro.

I haven't used Power BI for a very, very long time, and I'm still being charged monthly.

Please help me with this.

With best regards, Andrey Larchenkov

E-Mail: ******@w8shipping.ua

Answer 1

Hi, I'm John! I will help you with this.

To cancel Power BI Pro, you must have access to the account that originally purchased the license. Without signing in to that account, the subscription can’t be canceled.

If you no longer have access to the account, the next step is to contact Microsoft 365 Business Support directly.:

https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 They’ll ask you to verify your domain ownership and can help reset the MFA requirement so you can get back into your account.

Or, you can create a temporary trial Microsoft 365 Business account and use it to reach Microsoft Support directly through the admin center, that often helps you connect with the right support team faster:

• Create a trial account here: https://www.microsoft.com/microsoft-365/business/microsoft-365-business-standard-one-month-trial
• Using the trial account, Sign in to Microsoft 365 admin center https://admin.microsoft.com
• Select Support > Help and support, enter your question and select Contact support.

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I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.

Answer 2

Please cancel my Power BI subscription

Answer 3

If you're having trouble logging into your Power BI account to cancel your Power BI Pro license, here are some steps you can take:

1. Check Your Credentials: Ensure that you are using the correct email and password associated with your Power BI account. If you forgot your password, you can follow the steps to reset it.
2. Use Self-Service Password Reset: If your organization has enabled it, you can use the Self-Service Password Reset wizard to reset your password. This can help you regain access to your account.
3. Contact Support: If you still cannot log in, you might want to contact your organization's internal support team for assistance. They can help you troubleshoot the issue further.
4. Cancel Subscription via Admin: If you are unable to cancel the subscription yourself, you may need to reach out to your admin if your account is managed by your organization. They can unassign the license from your account.
5. Visit Power BI Community: If you need additional help, consider visiting the Power BI Community for support from other users and experts.

Once you regain access, you can follow the steps to cancel your Power BI Pro license as needed.

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References:

• Resolve sign-in issues for Power BI and Fabric
• Close your account, cancel your subscription, end your trial