my facial recognition suddenly stopped working.

Question

I have a brand new Asus Vivobook. It says something is blocking the camera

Answer 1

Can you share us the exact error message/code you received?

Answer 2

Hi. I'm David, and I'm happy to help you.

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Please do the following:

Open the native Windows app called "Camera" and check if the webcam works there.

If the camera isn't working in the camera app, follow the instructions below:

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Does your device have a built-in camera, or do you use an external camera?

If your device has an built-in camera, check between the F1 - F12 keys on the keyboard if there is a key with a camera icon.

If you find a key with a camera icon, press the Fn key + <key with camera icon> and see if this unlocks the camera.

Also, check the camera lens to see if it has a privacy slider. If it has, open it and see if the camera will work.

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If that doesn't help, tell me the exact model of your Asus Vivobook.

If you prefer, you can share a screenshot of your system information.

• Press "Windows + R", type msinfo32 and press Enter.

Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

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Feel free to ask back any questions.

Answer 3

If your facial recognition has suddenly stopped working and it indicates that something is blocking the camera, there are a few steps you can take to troubleshoot the issue:

1. Check Camera Access: Ensure that the camera access is enabled in your device settings. Go to Settings > Privacy & Security > Camera and check if camera access is allowed for your apps.
2. Camera Privacy Slider: Some laptops have a physical privacy slider that can block the camera. Make sure that this slider is open.
3. Function Keys: Look at the function keys (F1 - F12) on your keyboard. If one of them has a camera icon, press that key or use the Fn key along with that key to unlock the webcam.
4. Driver Issues: If the camera is still not functioning, you may need to reinstall the camera drivers. Visit the support page for your Asus Vivobook and download the latest webcam drivers.
5. Windows Hello Settings: If you are using Windows Hello for facial recognition, ensure that your facial recognition settings are properly configured. Sometimes, a Group Policy setting can interfere with the functionality.

If the problem persists after trying these steps, consider checking for any Windows updates or contacting Asus support for further assistance.

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References:

• Facial recognition logon doesn't work after you apply a Group Policy setting in Windows 10
• Handle the Windows camera privacy setting