How do I download the Server Licenses we purchased thru TechSoup

Question

We purchased Several MS Licenses thru TechSoup and was told to download them from https://admin.cloud.microsoft/#/licenses but the licenses are not listed

Ken Mullins

******@sil.org

SIL International

Answer 1

To download the server licenses you purchased through TechSoup, you need to ensure that you have the appropriate access and that the licenses are available for download. Here are the steps you can follow:

1. Check Your Role: Ensure you have the necessary role to access the downloads. You need to be a VL Administrator or have the Product download manager role for the corresponding License ID.
2. Access the Admin Center: Go to the Microsoft 365 admin center and navigate to Billing > Your products. Check if your licenses are listed under the Volume Licensing tab.
3. View Downloads and Keys: If your licenses are listed, select the product and look for the option to view downloads and keys. If you do not see the licenses, they may not be available for download or you may not have the correct permissions.
4. Contact Support: If the licenses are still not visible, consider reaching out to Microsoft support or your TechSoup representative for assistance in accessing your licenses.

Note that not all products may be available for download, and some might require specific conditions to be met before they can be accessed.

Answer 2

Dear Ken Mullins,

The issue here is a confusion between the user-assignment interface and the software fulfillment repository within the Microsoft 365 Admin Center. The URL you were directed to (https://admin.cloud.microsoft/#/licenses) points to the Licenses page, which is strictly for assigning seats (like Office 365 Business Standard) to specific users; it does not display perpetual on-premises software such as Windows Server or SQL Server. Since TechSoup orders for server infrastructure are fulfilled as Volume Licenses, you need to access the specific Volume Licensing section which has recently been migrated from the legacy VLSC site to the modern Admin Center.

You need to navigate to admin.microsoft.com, expand the Billing section in the left-hand navigation pane, and select Your products. Once on this page, look for a tab specifically labeled Volume licensing next to the "Products" tab. Your server software downloads and product keys (MAK/KMS) will be located exclusively under this tab. If you do not see the Volume licensing tab, it indicates that your current login account has not been assigned the specific Volume Licensing Administrator role, or the agreement has not yet been mapped to your user ID. Even Global Administrators do not automatically see this tab unless the VL permissions are explicitly synced.

If the tab is missing, check the email address associated with the TechSoup order for a confirmation from Microsoft (usually titled "Welcome to the Microsoft Volume Licensing Service Center" or similar). You may need to manually add the permissions by navigating to Billing > Your products > Volume licensing > Preferences (if accessible) or using the specific link provided in the order confirmation email to map the Open Value or Open License agreement to your specific email address. Once the agreement is mapped and the tab is visible, you will find the "Downloads & Keys" section for your specific server versions there.

I hope you've found something useful here. If it helps you get more insight into the issue, it's appreciated to accept the answer. Should you have more questions, feel free to leave a message. Have a nice day!

VP

Answer 3

Hello Ken,

I am following up to see if you managed to locate the server installation media and keys. As previously mentioned, the "Licenses" page is strictly for assigning user subscriptions; your TechSoup infrastructure assets are perpetual Volume Licenses located at admin.microsoft.com > Billing > Your products > Volume licensing. If this tab remains hidden, it confirms that your current login lacks the specific Volume Licensing Administrator permissions or the agreement mapping required to view the "Downloads & Keys" section, regardless of your status as a Global Administrator.

If the issue has been successfully resolved, please consider accepting the answer as it helps other people sharing the same question benefit too. Thank you!

VP