Hello!
I'm Yasllame. I'm here to help and clarify.
This answer has been automatically translated. As a result, there may be grammatical errors or strange words.
This scenario is more common than it seems and usually doesn't indicate a serious problem. It happens because Windows can store different types of accounts, which end up appearing mixed up and causing confusion.
Below I explain clearly why this happens and how to organize them correctly.
In Windows, there are three main categories of accounts, and they are not the same thing:
- Windows user accounts
These are the accounts that appear in: Settings → Accounts → Other users
Examples:
Personal account
Guest account
Old account that has never been removed
These accounts take up space on the PC and can be removed.
- Microsoft accounts connected to applications
These accounts are used only for:
Outlook
OneDrive
Microsoft Store
Teams, Office, etc.
They appear in: Settings → Accounts → Email & accounts
These accounts do not create users on the PC and cannot be removed in the same way, only disconnected.
- Work or school accounts
They come from:
Companies
Schools
Universities
Corporate access to Office or Teams
They appear in: Settings - Accounts - Work or school access
Even if you no longer use them, they may remain listed.
How to Organize and Clean Everything (Step-by-Step)
Step 1 — Remove users you no longer use
Go to: Settings - Accounts - Other users
Click on the account you don't use
Select Remove
Note: This deletes the files from that local account.
Step 2 — Disconnect accounts from applications
Settings - Accounts - Email & accounts
Under “Accounts used by other applications”
Select the account
Click Remove
This does not delete the Microsoft account, it only removes the link from the PC.
Step 3 — Remove old work or school accounts
Settings - Accounts - Work or school access
Select the account
Click Disconnect
Step 4 — Verify that you are using the correct account in Windows
In: Settings - Accounts - Your info
Confirm:
If you are using only one primary account
If it is a local or Microsoft account
If there are no duplicate accounts
When it is NOT possible to remove an account
You will not be able to remove:
The account currently in use
The primary Windows account without creating another one first
Accounts required by corporate policies
If you want a permanent cleanup
The only way to leave the system 100% clean is:
Create a new Windows account
Log in
I hope this information has been helpful! If you need anything else, I'm here.
Sincerely,