DIRE URGENT NEED FOR SUPPORT- HAVE BEEN IN WAITING 40 MINUTES WITH PHONE SUPPORT AND THEN CALL WAS DISCONNETED

Question

Please get in touch with me as soon as possible : without having thought of it, my business 365 premium subscription has exprired on December 20, 2025 without any notification and I was just made aware by email today that my licence was "deactivated". I tried as much as possible to reactivate but without success since the "reactivate button" was "greyed out".

PLEASE HELP ME OR I WILL BE VERY AFFECTED IN MY WORK. I AM SOLE PRACTIONNER LAWYER AND I NEED HELP IMMEDIATELY.

Answer 1

Dear @Grégoire Charlet,

Thank you for your update. I’m very sorry to hear about the experience you’ve had so far and I truly appreciate your patience.

Since your phone agent directed you to raise an online support ticket, I want to reassure you that this step is necessary so your case can be handled by the correct specialized team. They are the ones who have the proper tools and permissions to review your tenant status and provide the most accurate assistance for your situation. I know this extra step may feel inconvenient, and I sincerely apologize for that.

While waiting for your original subscription to be reactivated, you may use the trial subscription as a temporary workspace. This will allow you to continue working normally. The trial is completely free, and you can cancel it once your issue has been resolved.

Here is how:

1. Sign in Admin Center as Global Admin account
2. Go to Marketplace on the Navigation pane > All products
   
3. Scroll down and look for Microsoft 365 Business Basic (or Standard) > Details
   
4. Then click Start free trial.
5. Follow the on screen instruction to finish.

After activating the trial subscription, you can assign the license to your account and continue working normally on a temporary basis.

Here is how:

1. In Admin Center, go to Users > Active users
2. Choose the account/user you want to assign

3. Go to Licenses and apps tab > Check on the license you want to assign to that account > Save changes

Once again, I sincerely apologize for the trouble this has caused. As a moderator here in the Microsoft Q&A forum, my role is limited to providing general guidance and basic troubleshooting. I truly wish I could resolve this issue for you directly, but actions such as subscription reactivation and account investigation are outside my scope. That is why the support ticket is essential, it routes your case to the engineers who can take the needed action.

I sincerely apologize again for the inconvenience. Please let me know once you have the support ticket ID, and I will gladly check on its status for you and continue to support you however I can.

Thank you very much for your understanding and your cooperation.

Answer 2

I just waited more than hour to get phone support who basically just told me to submit a request online and wait untill someone dared or felt useful to call me back. This is outrageous since I had my bank information ready and was able to resubscribe without delay but the person I talked to was of not help after having had to wait for more than one hour.

*** support you guys