BitLocker key lost from entra and i don't have backup

Question

BitLocker key lost from Entra, and I don't have a backup. I need a solution; the user device is locked, and I need to resolve it

Answer 1

If the BitLocker key is lost from Microsoft Entra and there is no backup available, you have a few options to try to resolve the issue:

1. Helpdesk Recovery: If the device is Microsoft Entra joined or hybrid joined, the helpdesk may be able to retrieve the BitLocker recovery information from Microsoft Entra ID. Ensure that the helpdesk is aware of the situation so they can assist you.
2. Active Directory Recovery: If the device is domain joined, recovery information can be retrieved from Active Directory. Contact your IT department or helpdesk for assistance in this case.
3. Data Recovery Agent (DRA): If the device is configured to use a Data Recovery Agent, the encrypted drive can be mounted on another device as a data drive, allowing the DRA to unlock the drive.
4. BitLocker Repair Tool: If you have access to the drive but cannot unlock it, you can use the BitLocker Repair Tool to attempt to regain access to the data.

If none of these options are available, it may be challenging to recover the data without the BitLocker recovery key. It's essential to establish procedures for backing up recovery keys in the future to prevent similar situations.