Outlook Issues

Question

How can I get in touch with microsoft to help me recover a lost outlook email? I have a few emails so I keep forgetting the password and key-ing in wrong passwords sometimes. But the few times before I could just keep resetting it when they send a code to my registered phone number. However now when I try it just keep saying "Try another verification method - That verification method isn't working right now. Please try another method."

I'm using another email to ask here btw

Answer 1

To recover your lost Outlook email and resolve issues with verification codes, you can follow these steps:

1. Use the Recovery Form: If you're unable to receive verification codes, you can fill out the account recovery form at https://account.live.com/acsr. Provide as much information as possible to verify your identity.
2. Contact Microsoft Support: If the recovery form does not work, you may need to contact Microsoft Support directly. You can sign in with any Microsoft account to access support options. Here’s how:
   • Go to the Microsoft Support page.
   • Type "recover account" in the search bar.
   • Scroll down and click on "Contact Support".
   • Follow the prompts to chat with a support agent.
3. Try Different Browsers or Networks: Sometimes, using a different browser or network can help resolve issues with receiving verification codes. You might also try clearing your browser data or using InPrivate mode.

If you are the only global admin on your account and need further assistance, you can contact the Azure Data Protection team at +1 866-807-5850 for help.

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References:

• I need to speak with a real person and it seems impossible. - Microsoft Q&A
• I can't log in to my business account because it is requiring Authenticator app which I do not have - Microsoft Q&A

Answer 2

Hello, thank you for reaching out to Microsoft Q&A.

The error "Try another verification method - That verification method isn't working right now" indicates that your account is temporarily suspended. You can try the account recovery form as suggested by Q&A Assist above .

https://account.live.com/acsr

Note:

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

Alternatively, you can submit the account reinstatement form to the Microsoft account digital safety team, who can review why your account was disabled and help reinstate it.

https://www.microsoft.com/en-us/concern/AccountReinstatement

Let me know if you still need more help.

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