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Cancel subscriotion and refund

Olena Popova 0 Reputation points
2026-01-21T09:27:19.8066667+00:00

20 January a subscription fee of about 40 € was charged from my card. The subscription is not visible in my Microsoft account or Google Play. Please locate it using my card details and cancel auto-renewal.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. Xavier-D 4,720 Reputation points Microsoft External Staff Moderator
    2026-01-21T14:06:40.5966667+00:00

    Hello Olena Popova,

    Thank you for reaching out to Microsoft Q&A forum

    I understand you wish to cancel subscription and refund a subscription that was charged to your card on January 20.

    Because this is just a Community Forum, and we do not have access to your account or access to your card detail. and this request may require sensitive personal information, it is best to contact Microsoft Support chat for further assistance about your issue. 

    1. Open a website link - Contact - Microsoft Support 
    2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
    3. In this section, you will need to sign in to your Microsoft account. 
    4. Select "Microsoft 365 and Office" under Products & Services, select "Manage my Subscription" as the category, and click to confirm 
    5. You can select " Chat with a support agent in your web browser " to access the chat window.
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