credly account

Question

Hi!

I want to step up my certifications but saw that i dont have acces by my private email for either Pearson as Credly.

In the attachment you can find the certifications i have and would like to change to my new company mail or even better my personal: <Mod remove PII>

Can you help me with this?

Best,

Julien

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Mod moved from : Microsoft 365 and Office | Access | For business | Other

Answer 1

Microsoft stopped using Credly for certifications a couple of years ago

The Certification Dashboard no longer exists. Certifications can be found on Learn under https://learn.microsoft.com/users/me/credentials/?tab=credentials-tab

Contact Microsoft Credentials support https://aka.ms/credentialssupport and create a ticket https://learn.microsoft.com/credentials/support/help#how-to-submit-a-support-request

Answer 2

To change the email associated with your certifications on platforms like Pearson and Credly, you typically need to contact their support directly. Here are some steps you can take:

1. Check Your Accounts: Ensure you are logging into the correct accounts for both Pearson and Credly. If you have multiple accounts, you may need to access the one associated with your certifications.
2. Contact Support: For assistance with changing your email address, you should reach out to the support teams of both Pearson and Credly. They will provide guidance on how to update your email address linked to your certifications.
   • For Pearson, you can visit their support page for assistance.
   • For Credly, check their help center or contact their support team directly.
3. Provide Necessary Information: When contacting support, be ready to provide details about your certifications and the email addresses involved to facilitate the process.

Unfortunately, I cannot assist you directly with changing your email, but following these steps should help you resolve the issue.

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References:

• Missing Exams or Certifications
• How to contact support