Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
customer reported issue related to MFA Agroup of students are intermittently prompted by Microsoft Entra with 'Let’s keep your account secure' during sign-in to MFA which should not happen. This affects 12-24 students across various schools and grade leve
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 82%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Sarfaraz Ahamad (CONVERGYS CORPORATION)
0
Reputation points Microsoft External Staff
customer reported issue related to MFA Agroup of students are intermittently prompted by Microsoft Entra with 'Let’s keep your account secure' during sign-in to MFA which should not happen. This affects 12-24 students across various schools and grade leve
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 99%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Rukmini 24,355 Reputation points Microsoft External Staff Moderator2026-01-21T13:48:29.92+00:00 Hello Sarfaraz Ahamad (CONVERGYS CORPORATION),
Reaching out to you over teams!
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