my main microsoft account got hacked

Question

i was log out of my account and wen i try to log in i saw that another email has my account and now idk wath to do and somoene help me

Answer 1

Hello, good day and thanks for your question. Sorry to know about this and to add to the above, please take note that a compromised account is a complex scenario and once the email and phone number has been changed to a different one then it is at the point that it is unrecoverable (even if 2FA is enabled) and the forum does not have access to user accounts. For this you can go over to this link https://go.microsoft.com/fwlink/?linkid=2196140 and most likely it will be followed by doing the account recovery form which is an automated process that you will need to enter every bit of information that you can remember on the account (if this is unsuccessful, the account cannot be recovered) and you can check out the links below for reference.

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

https://support.microsoft.com/en-us/account-billing/your-microsoft-account-recovery-request-wasn-t-granted-dc56c3e3-dff0-4ed5-8edb-60290eea6b53

Answer 2

If your Microsoft account has been hacked and another email has been added to your account, the best course of action is to follow the official Microsoft account recovery process. Here are the steps you can take:

1. Use the Microsoft Account Recovery Form: Go to the official Microsoft account recovery page and fill out the form. Provide as much information as possible to prove your identity.
2. Check for Account Recovery Options: If you still have access to your original email or phone number linked to the account, try using those for recovery.
3. Contact Microsoft Support: If the recovery form does not work, you may need to reach out to Microsoft Support for further assistance. They may be able to help you regain access to your account.
4. Secure Your Other Accounts: If your Microsoft account was hacked, consider changing passwords for any other accounts that may be linked to it, especially if you used the same password.
5. Enable Two-Factor Authentication: Once you regain access, enable two-factor authentication to add an extra layer of security to your account.

Remember that account recovery is fully automated for security reasons, and it may take some time to regain access. Be patient and follow the necessary steps carefully.

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References:

• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A
• Locked out of my Outlook account and recovery options not working - Microsoft Q&A