Request for 365 personal classic

Question

Hiya just renewed My microsoft 365 personal classic which i used for the last 12months . But i have been charge the upgraded price of £84.99 instead of £59.99 . can you help please Paul

Answer 1

It seems that you have been charged the upgraded price for Microsoft 365 Personal instead of the classic plan price. To address this issue, you should contact Microsoft Billing Support directly. Here are the steps you can follow:

1. Visit the Microsoft support page.
2. Ensure you are signed in with the Microsoft account associated with your subscription.
3. Look for the option to chat with an agent or call for support.
4. Explain your situation regarding the incorrect charge and request assistance.

This should help you resolve the billing issue and clarify your subscription status.

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References:

• Why am I getting billed for Microsoft 365 after I activate the benefit?
• Request a refund - Microsoft Q&A

Answer 2

Greetings!

This is Tin, I can see here that you've been charged £84.99 instead of £59.99, just to set your expectation, Microsoft has adjusted the pricing for MS 365 plans, MS Personal classic plan that you had before has been discontinued and it was merged into the standard MS 365 Personal. You may also reach MS Accounts & Billing Support for more information about this:

Kindly open this link: https://support.microsoft.com/contactus/

Ensure that your MS Account has been signed in (the one with the subscription)

Type "Chat with an agent" and hit Enter.

Please click the "Contact support"

Please select the "Products and services"

Please follow the prompts to connect with a live agent.

You may also choose the "Call me back" option if you prefer to receive a call.

Once you're connected to the Live Agent, please let them know about your issue so they could check your account and address your concern.

Thank you,

Christine L