subscription

Question

Hi, I seem to be having direct debits taken out of my account, but im not sure what these are for as i cant seen any subscription on my account. Maybe i have 2 accounts? how can we check this>? how can i contact microsoft to verify this?

Answer 1

Hi,

Please note that here in the Microsoft Q&A forum, we are fellow users and do not have account access.

Log in to all of your Microsoft accounts and check if you can see the charges there.

https://account.microsoft.com/services

If not, have you asked a family member if they may have used your card in the past?

You can refer to this article: 'How to investigate a billing charge from Microsoft.'

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93