Miscellaneous topics that do not fit into specific categories.
Hello mary, thank you for posting in the community.
The GoDaddy Microsoft 365 mailbox you are using is a Work or School Exchange account, and this type of account cannot be converted to Microsoft 365 Individual. The supported approach is to export your mailbox data using the Classic Outlook desktop application by creating a PST file, migrate your email to Gmail using IMAP, and then import your contacts and calendar separately. To avoid missing any messages during the transition, you can also enable Exchange-side email forwarding so that messages sent to your business address continue to arrive in your personal inbox.
Kind regards,
John Oli