Microsoft outlook cant get my emails

Question

How do I reconnect with Shashank who was helping me with my outlook problem.

He got me to restart my computer, what next

Answer 1

Hi Beth Henderson
Thank you for posting question to Microsoft Q&A Forum.

According to this issue, if this is Outlook's issue - your email might work normally via Outlook on the Web (https://outlook.office.com/). Please check on your Outlook Web to see if you received any emails regarding your ticket with Microsoft Support Team. You should be able to contact/reply it to ask for a callback.

As this is peer-to-peer support forum, I do not have access to ticket system to check on this and request a callback for you.
If your Outlook is having issue that it does not work well, please consider checking on this section: https://support.microsoft.com/en-us/office/troubleshoot-outlook-for-windows-issues-241bb0fc-b201-4bb2-98d3-74750a27029e#id0ebbf=classic_outlook - Creating a new Outlook profile is recommended at this step.

Please feel free to provide any further questions in case you need the support from here, but the most convenient way is to ask the support agent to contact you back.

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