I cannot change my email for my one drive account.

Question

My old email is getting phased out so I am using a gmail account now but on onedrive, it will not let me change the email on my android phone. I have unlinked the account from my samsung account, i have cleared the cache and data but nothing works. I have worked on this for a few hours but have gotten nowhere. Please help me to change my email.

Answer 1

To change the email associated with your OneDrive account, you may need to ensure that you are following the correct steps. Here are some suggestions:

1. Unlink and Relink OneDrive: Since you have already unlinked your account, make sure to relink it to the correct email account. You can do this by going into the OneDrive app settings and following the prompts to add your new email.
2. Uninstall and Reinstall OneDrive: If relinking does not work, consider uninstalling the OneDrive app from your device and then reinstalling it. This can help reset any configurations that might be causing issues.
3. Check for Multiple Accounts: If you have multiple accounts linked to your device, ensure that you are signing in with the correct account that you want to use with OneDrive. Sometimes, issues arise from having multiple identities.
4. Clear Cache Again: Although you mentioned clearing the cache and data, it might be worth trying again after uninstalling the app. This ensures that any residual data is removed.

If these steps do not resolve the issue, you may need to check if there are any organization-specific settings affecting your ability to change the email address.

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References:

• Error 0x8004de80 or 0x8004de86 when signing in to OneDrive

Answer 2

Hello,

Can you do this on a web browser and check these places.

Go to https://account.live.com > Your info > Sign in preference. Is the gmail added here as alias and is listed as primary alias ?

Then go to Security > Manage How I sign in, is the gmail listed here too ?