Can not pay

Question

Hi, Account says its UK, I am in Ireland, tried to change, didn't work, tried to pay Sterling amount they say I owe, can not as billing address is incorrect, tried three times, please help.

Answer 1

Hi, I'm John! I will help you with this.

Do you currently have an active Microsoft 365 subscription linked to this account?

Microsoft 365 subscription is tied to the country and currency where it was originally purchased. Because of that, the system won’t let you extend the subscription or set up auto-billing using a payment method from your new country.

What you can do instead is cancel your current subscription and wait for it to expire (or you can cancel it early if possible). Once it’s fully expired, you can purchase a new Microsoft 365 subscription using your correct country and billing information.

• "Cancel a Microsoft 365 subscription" https://support.microsoft.com/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b
• "Update a Microsoft account payment method" https://support.microsoft.com/account-billing/update-a-microsoft-account-payment-method-2ca44141-c10d-a693-7ea6-3a22f5213283
• "Change your country or region in Microsoft Store: Microsoft account" https://support.microsoft.com/account-billing/change-your-country-or-region-in-microsoft-store-5895e006-34f4-10f7-16b1-999e40adb048#windowsversion=microsoft_account

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I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.