not getting push notifaction and 6 digit code , instead getting 8 digit code and not able to sign in

Question

not getting push notifaction and 6 digit code , instead getting 8 digit code and not able to sign in

Ankita Jamuar 20

Hi, I have an account with username ******@OUTLOOK.COM and I am not able to sign in the account and not receiving 6-digit code rather getting TOTP 8 digit whenever I sign in from azure portal and I have been raising request in Microsoft also, but they told to raise a ticket in Microsoft azure for sign in purpose.

Also let me be clear this is my personal account with MCT benefits and i am global admin

Rukmini 25,320 Reputation points Microsoft External Staff Moderator

2026-01-22T16:18:22.29+00:00
Hello Ankita Jamuar,

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Please send me the detail via private message.
Julian Sharp 13,911 Reputation points

2026-01-23T12:02:31.7133333+00:00

See https://learn.microsoft.com/en-us/answers/questions/5626012/cannot-sign-in-to-azure-portal-with-personal-outlo
Julian Sharp 13,911 Reputation points

2026-01-23T12:03:13.61+00:00

Also check on the MCT Lounge where this has come up

https://techcommunity.microsoft.com/discussions/mct-cafe/cannot-sign-in-to-azure-portal-with-personal-account-mct-%E2%80%93-mfa-code-mismatch/4471055

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Rukmini 25,320 Reputation points Microsoft External Staff Moderator

2026-01-22T16:18:22.29+00:00

Hello Ankita Jamuar,

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Please send me the detail via private message.
Julian Sharp 13,911 Reputation points

2026-01-23T12:02:31.7133333+00:00

See https://learn.microsoft.com/en-us/answers/questions/5626012/cannot-sign-in-to-azure-portal-with-personal-outlo
Julian Sharp 13,911 Reputation points

2026-01-23T12:03:13.61+00:00

Also check on the MCT Lounge where this has come up

https://techcommunity.microsoft.com/discussions/mct-cafe/cannot-sign-in-to-azure-portal-with-personal-account-mct-%E2%80%93-mfa-code-mismatch/4471055

Answer 1

Rukmini 25,320 Microsoft External Staff Moderator

Hello Ankita Jamuar,

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

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not getting push notifaction and 6 digit code , instead getting 8 digit code and not able to sign in

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