Some Mshta application keeps randomly opening on my windows Desktop ? I ran protengent AV cloud , it detected some malware , removed it . Still it persisted , I downloaded Microsoft Safety Scanner and removed what I found was a Trojan . Not working

Question

Microsoft security not working , And the above thing persists , what to do ? I have much data in this laptop as well .

Answer 1

If the Mshta application keeps opening on your Windows desktop despite running antivirus scans and using Microsoft Safety Scanner, there are a few steps you can take to further troubleshoot and resolve the issue:

1. Check for Startup Entries: Sometimes, malware can create startup entries that cause applications to launch automatically. You can check your startup programs by pressing Ctrl + Shift + Esc to open Task Manager, then navigating to the Startup tab. Disable any suspicious entries.
2. Run a Full Scan with Microsoft Defender: Make sure that Microsoft Defender Antivirus is fully updated and run a full system scan. This can help detect any remaining threats that might not have been caught by previous scans.
3. Use System Restore: If the issue started recently, you might consider using System Restore to revert your system to a previous state before the problem began. This can sometimes resolve issues caused by malware.
4. Check for Unwanted Software: Follow the steps to remove unwanted software as outlined in the Microsoft documentation. This includes uninstalling any suspicious applications from the Settings > Apps menu.
5. Manual Removal: If you are comfortable with it, you can search for the Mshta process in your Task Manager, note its location, and manually delete the associated files. Be cautious with this step, as deleting the wrong files can cause system issues.
6. Seek Professional Help: If the problem persists and you are concerned about your data, it may be best to consult with a professional technician who can assist in thoroughly cleaning your system.

Remember to back up your important data regularly to avoid loss in case of severe malware infections.

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References:

• Microsoft Safety Scanner Download
• Trojans
• Unwanted software