My contacts have disappeared in New Outlook

Question

My contacts do not appear in New Outlook. The contacts appear in the Web Outlook.com and in the classic Outlook, but they have disappeared in the new Outlook. I've tried to import them from a backup, but that doesn't work either.

Answer 1

If your contacts are not appearing in the New Outlook but are visible in the Web Outlook.com and classic Outlook, it may be due to a few reasons. One possibility is that the contacts are stored in a different folder that the New Outlook is not accessing. In some cases, users may have multiple folders named "Contacts," which can lead to confusion about where the contacts are stored.

To troubleshoot this issue, you can try the following steps:

1. Check for Multiple Contacts Folders: Ensure that you are looking in the correct Contacts folder. You might have another folder with the same name that contains your contacts.
2. Importing Contacts: If you are trying to import contacts from a backup and it is not working, ensure that the backup file is in the correct format (e.g., .pst) and that you are following the correct steps to import it into the New Outlook.
3. Update or Repair Outlook: Sometimes, updating or repairing the Outlook application can resolve display issues.
4. Check Filters: Ensure that no filters are applied that might be hiding your contacts in the New Outlook.

If the issue persists, you may want to consult Microsoft's support documentation or community forums for more specific guidance on resolving contact visibility issues in the New Outlook.

Answer 2

Hi,

There is a possibility that your account on Outlook is not syncing properly. Try to click the sync button on the view tab or press F9 and wait for it to finish syncing.

If you have the same issue, try to sign out of your account, then close the app. Open the app again and sign in.

If it does not work, reinstall the Outlook app. Make sure that you restart your device first after uninstalling.

If you need more assistance, please let me know.

Stay Safe!