Bookings End date not updating on Service Booking Page

Question

I've set up a Shared booking page and correctly linked it to an alias Outlook calendar (marketing@{company}.com).

I created a Service with the Availability options set to:

• General availability: Not bookable
• Availability during these dates: Start: 1/26/2026; End (inclusive): 1/27/2026; Bookable when staff are free.
• I assigned the Marketing as "staff" assigned to the service.

My time zone is correct and "Always show time slots in business time zone" is selected.

The Service Bookings page was working perfectly, only showing the time slots available on those two days above. Staff were able to select timeslots and the timeslots were successfully added to their Outlook calendars as well as the Marketing alias calendar.

However, I need to now include a third day (1/28) in the availability on the Service Bookings page. I didn't change a single thing except going into the settings and updating the End (inclusive) date to 1/28/2026.

The Service Bookings page will not show 1/28 as having any availability. I restarted my computer, I checked that the Marketing alias calendar is empty (it is), and I tried the link in a different browser. Nothing is working and 1/28 will not show up as an available day.

Please help. Thank you.

Answer 1

It sounds like you've configured your service availability correctly, but the issue with the third day (1/28/2026) not showing up could be due to a few factors. Here are some steps you can take to troubleshoot the problem:

1. Check Availability Settings: Ensure that the availability settings for the service are still set to "Bookable when staff are free" for the new date. Sometimes, settings can revert or not save properly.
2. Refresh the Booking Page: After making changes, ensure you refresh the booking page or clear your browser cache to see if the updates reflect.
3. Check Staff Availability: Confirm that the staff member (Marketing) is indeed available on 1/28/2026. If they are not marked as available on that day, the time slots will not show up.
4. Review Time Zone Settings: Double-check that the time zone settings are consistent across your Microsoft 365 account and the booking page settings. If there are discrepancies, it may affect the displayed availability.
5. Revisit the Booking Page Settings: Sometimes, it helps to revisit the settings and ensure that everything is configured as intended. You might want to temporarily set the service to "Bookable" and then back to your desired settings to reset any potential glitches.
6. Contact Support: If none of the above steps resolve the issue, consider reaching out to Microsoft support for assistance, as there may be a backend issue affecting the availability display.

These steps should help you troubleshoot and hopefully resolve the issue with the availability on your Service Bookings page.