Hi, I'm Rodrigo and I will help you.
What happens when you try to install the New Outlook from the Microsoft Store in the link below?
How do I install the new Outlook on my pc when I already have all the 365 apps?
Clarence Hamilton
0
Reputation points
After using all the apps provided by Microsoft365, Classic Outlook froze and crashed without explanation. I reinstalled Microsoft 365 and same thing happened. I ran quick repair with same result. Tried online repair with same result. Then I tried switching from Classic Outlook to New Outlook and could not install. This has been going for the past few hours.
I get the following error on attempting to install the New Outlook:
{"SessionId":"91526b6a-80f3-fc40-bd71-1d9affb1fb42","Timestamp":1769173471041,"Error":"INVALIDCREDENTIALS INTERACTIONREQUIRED"}
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
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Rodrigo Queiroz 74,680 Reputation points Independent Advisor2026-01-23T14:23:56.03+00:00